Can't Install Office

by

Microsoft Office Pro Won't Install. I bought Office Pro last night, and I've tried everything I know, and still can't install Office Pro. I get this error, but so far, I've found no solution. BTW, Windows 10 Build 18363.720. Clicking the link doesn't show anything that helps.

-->

Note

  1. Office 2019 Standard 'can't install on the selected update channel.' Archived Forums Office 2016, Office 2019, and Office 365 ProPlus - Planning, Deployment, and Compatibility.
  2. Can't Install MS Office on New PC Install. This person is a verified professional. Wipe, install, then install Office right away, before anything else.

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

Consider the following scenario:

  • You have Microsoft Office Click-to-Run installed on your computer.
  • You try to install a 64-bit version of Microsoft Office.

In this scenario, the 64-bit version does not install. Additionally, you receive the following error message:

Office

'This 64-bit product may not be installed with Microsoft Office Click-to-Run. Remove Microsoft Office Click-to-Run and try again.'

Workaround

To work around this issue, uninstall Microsoft Office Click-to-Run and then install the 64-bit version of Microsoft Office.

To determine whether you have Microsoft Office Click-to-Run installed on your computer, click the File tab and then click Help. If you see a Click-to-Run Product Updates section, then Click-to-Run is installed on your computer.

To uninstall Microsoft Office Click-to-Run from your computer, follow these steps:

  1. Click Start, and then click Control Panel.
  2. Click the Add or Remove Programs item or click the Programs and Features item.
  3. In the list of installed programs, click Microsoft Office Click-to-Run (2010 or 2013) and then click Uninstall.
  4. Click Yes when you are prompted to remove all applications that were installed by Office Click-to-Run.
-->

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you try to install the 64-bit version of a Microsoft Office 2010 suite or the 64-bit version of a Microsoft Office 2010 product, you receive the following error message at the beginning of the installation process:

The placeholder <products> represents any version of Microsoft Office and also any component that you downloaded separately from the Microsoft Download Center that applies to Microsoft Office. See the 'More Information' section for a list of these products.

Cause

The 64-bit version of Office 2010 is incompatible with the 32-bit version of Office 2010 products or with the 32-bit version of Office 2010 components that are listed in the 'More Information' section.

Additionally, you cannot install 64-bit versions of Office 2010 products and 32-bit versions of Office 2010 products on the same computer. For example, if you install the 32-bit version of Microsoft Office Professional 2010 and then try to install the 64-bit version of Microsoft Project Professional 2010, you receive the error message that is mentioned in the 'Symptoms' section.

Resolution

To install the 64-bit version of Office 2010, you must uninstall the products that are listed in the error message. Note the products that are listed in the error message, and then follow these steps for your version of Windows. (The product names that appear in the error message are the same product names that appear in the Programs Control Panel that you will use to uninstall them.)

To remove Office, see Uninstall Office from a PC.

You can also use the following instructions to remove a single component.

Windows Vista or Windows 7

  1. While the error message is displayed on your screen, note the names of the products that are listed.
  2. Click Start, and then click Control Panel.
  3. Under Programs, click Uninstall a Program.
  4. Locate one of the products that you noted in step 1, right-click the product name, and then select Uninstall.
  5. Repeat step 3 until you have uninstalled all the products that you noted in step 1.

After you remove all previous 32-bit versions, you can try to install the 64-bit version of Office 2010.

Known issues with this resolution

Restart of your computer is requested during Uninstall

Can

You may receive a message to restart your computer, depending on the product that you are uninstalling. When this message is displayed, you must restart the computer to finish the uninstallation process. If you do not restart your computer, you may receive different error messages when you try to install Office later.

Application compatibility and the 64-bit version of Office

We strongly recommend that customers use the 32-bit version of Office 2010 even on 64-bit versions of Windows because of application compatibility. If you have add-ins on your computer, especially if you sync your mobile phone together with Microsoft Outlook, check with the add-in manufacturer to see whether a 64-bit version of the add-in is available before you install the 64-bit version of Office 2010.

For more information about the differences between the 32-bit and 64-bit versions of Office, visit the following websites:

Microsoft does provide 32-bit and 64-bit versions of the following components for Office 2010. You can install the 64-bit versions of these components to work with the 64-bit version of Office 2010.

  • Microsoft Access Database Engine 2010
  • Microsoft Access Runtime 2010

More Information

The following list includes those products that may be displayed in the error message and that must be removed in order to install the 64-bit version of Office 2010.

Microsoft Office 2010 products and components

Can't Install Office On Mac

32-bit versions of Microsoft Office 2010 suites

  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Standard 2010
  • Microsoft Office Small Business Basics 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Plus 2010

32-bit versions of Microsoft Office 2010 individual products

  • Microsoft Access 2010
  • Microsoft Excel 2010
  • Microsoft Office Groove 2010
  • Microsoft InfoPath 2010
  • Microsoft OneNote 2010
  • Microsoft Outlook 2010
  • Microsoft PowerPoint 2010
  • Microsoft Project Standard 2010
  • Microsoft Project Professional 2010
  • Microsoft Publisher 2010
  • Microsoft SharePoint Designer 2010
  • Microsoft Visio Standard 2010
  • Microsoft Visio Professional 2010
  • Microsoft Visio Premium 2010

Note: Microsoft Office Groove 2010 may be displayed in the error message but is not listed among the programs in Control Panel. You must uninstall Microsoft SharePoint Workspace 2010 in Control Panel to remove Microsoft Office Groove 2010 from the error message.

32-bit versions of Microsoft Office 2010 components

Can't Install Office 2013 On Windows 10

  • Microsoft Access Runtime 2010
  • Microsoft Access Database Engine 2010