I have a MacBook Air OS 10.10.5

When I quit Word 2016, I constantly get the following error:

Microsoft Office 2016 - Unmistakably Office, designed for Mac. The new versions of Word, Excel, PowerPoint, Outlook and OneNote provide the best of both worlds for Mac users - the familiar Office experience paired with the best of Mac. If you already use Office on a PC or iPad, you will find yourself right at home in Office 2016 for Mac. Word, Excel, PowerPoint, Outlook, and OneNote will install and run on OS X 10.10 Yosemite and later. For the best experience with 10.15 Catalina, be sure to keep your Office apps up-to-date. If the version of Office installed on your Mac is earlier than 16.16, and you are not being offered updates, you can download the latest Office for Mac. Recently upgraded to OS X Yosemite Version 10.10.5. 1.4GHz Intel Core i5 (Early 2014) Using Microsoft Word Mac 2011. Version 14.3.1 Latest Installed Update 14.3.0. I can open the word application and word documents that I created on my MacBook Air.But I cannot open the word document that I downloaded from email.

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

Exception Code: KERN_INVALID_ADDRESS (0x000000007aad80d8)

Date/Time: 2016-09-02 02:05:33 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application TimeStamp: 0x575bfa96

Application Version: 15.23.0.160611

Crashed Module Name: Microsoft Word

Crashed Module Version: 15.23.0.160611

Crashed Module Offset: 0x0066b229

Blame Module Name: Microsoft Word

Blame Module Version: 15.23.0.160611

Microsoft Word Yosemite 10.10.5

Blame Module TimeStamp: 0x575bfa96

Microsoft Word For Yosemite

Blame Module Offset: 0x000000000066b229

StackHash: 0298

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

How can I fix this?

MacBook Air, OS X Yosemite (10.10.5)

Posted on Sep 1, 2016 7:15 PM